Refund policy

Return & Refund Policy

At Foster Mill Farmstand, we want you to be happy with your purchase. Because we offer a variety of handmade, specialty, personal-use, and food-related products, return eligibility may vary depending on the item.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, unopened, and in its original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Please contact us at fostermillfarmstand@gmail.com before returning an item. Returns sent without contacting us first may not be accepted.

Non-Returnable & Final Sale Items

For safety, hygiene, customization, and product-quality reasons, we cannot accept returns on:

Food, baked goods, beverages, or other perishable items
Personalized, engraved, customized, or made-to-order items
Opened or used personal-care, bath, body, cleaning, or home products
Gift cards
Clearance or items marked “Final Sale”

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged, defective, or you receive the wrong item, contact us at fostermillfarmstand@gmail.com as soon as possible.

Please include your order information and photos of the item and packaging when applicable so we can review the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the refund is due to an error on our part.

Lost or Stolen Packages

Foster Mill Farmstand is not responsible for packages that are confirmed as delivered by the shipping carrier but are later reported missing or stolen.

If your tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier and check with household members and nearby neighbors first. We will do our best to assist with available shipping information when possible.